ITIL Framework
Information Technology Infrastructure Library for IT service management
The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL describes processes, procedures, tasks, and checklists which are not organization-specific nor technology-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency.
ITIL 4 Service Value System
The core components that work together to create value through IT-enabled services
Four Dimensions Model
Organizations, People, Information & Technology, Partners & Suppliers, Value Streams & Processes
Plan
Ensure a shared understanding of vision, current status, and improvement direction
Improve
Continually improve products, services, and practices
Engage
Understand stakeholder needs, transparency, and continuous engagement
Design & Transition
Ensure products and services meet stakeholder expectations
Obtain/Build
Ensure components are available when and where needed
Deliver & Support
Ensure services are delivered and supported according to specifications